Returns & Exchanges
At Puerto Rico Coffee Hub, we take pride in the quality of our artisanal beans and specialty food products. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or incorrect to ensure your satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect your items for any signs of damage during transit or discrepancies from your order confirmation.
Contact Support
If there is an issue, email our team within 7 days of receipt with your order number and clear photos of the damaged product or packaging.
Verification Process
Our quality assurance team will review your request within 48 hours to confirm the eligibility for a replacement or a full refund.
Resolution
Once approved, we will ship out a fresh replacement immediately or issue a credit to your original payment method, covering all shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing